Managing clients is a tricky business. Some clients are interested in many accounting and advisory services and pay on time. Others use just one or two services, but still bring in reasonable profit. And then there are the clients that complain constantly and demand a level of service that they won’t pay for.
Every firm wants more good clients and fewer bad clients; however, it’s a fact of professional life that every firm has a mixture of clients. It’s how both client types are managed in a proactive way that determines your ability to focus on activities that generate growth and profit for your firm.
In this 2 part online course, we’ll explore the 7 key steps that ALL your people should consider to take control of their client relationships.
- Establish service levels linked to client needs and their ability to pay
- Use client psychographic and behavioural profiles to respond appropriately
- Deal effectively with client complaints and issues to avoid bushfires
- Segment services to give clients options in relation to workflow and fees
- Explore ways to really add value to clients with opportunity for growth
- Take responsibility for proactive communication with clients
- Know what to do when a client is just too difficult to manage effectively
This 2 part eLearning course is suitable for all administrative and technical staff involved in managing client relationships.
A workbook will be provided, along with PowerPoint Notes.
The program will be recorded and registrants can access the recordings for 12 months.
Professional development: this course is worth 2 CPD hours
Session 1: Wednesday 12th July 2017 | 1.00pm – 2.00pm AEST | 3.00pm – 4.00pm NZST
Session 2: Wednesday 19th July 2017 | 1.00pm – 2.00pm AEST | 3.00pm – 4.00pm NZST
Attend live or listen to the recorded session anywhere, anytime
Course Fee: AU$180 + GST
Register by 7th July and pay just $150 + GST